We obviously need to display our terms and conditions below, but basically, we like to listen to our customers, and if something goes wrong, we like to look after you in the same manner as we would be expected to be looked after by another company.
The terms below and our Privacy Policy combined, form our complete terms and conditions.
General
No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are dispatched by the Seller.
Prices
All prices displayed include VAT (where chargeable).
Delivery
Deliveries to countries outside the UK may incur import duties. Any import duties will be paid by you at your country before delivery is made.
Gemstone Treasures cannot accept liability for any losses, expenses incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
Payments
These are due at the time of order. Payment is via PayPal.
Goods remain the property of Gemstone Treasures until fully paid for.
Warranty
Products sold by Gemstone Treasures have a one year guarantee against defects in material and workmanship. Please note we cannot accept responsibility for damage resulting from misuse.
Faulty Goods
The Buyer has the right to ask for a repair, replacement, or refund for a faulty item. Upon proof that the item was damaged due to misuse, or fair wear and tear, no refunds will be given.
The Buyer must notify Gemstone Treasures in writing
- the item(s) which are damaged
- the damage to the item(s)
- the order number(s), found on your receipt, under which the item(s) were purchased.
Returning Goods
Notifying Us
Notification of wrongly shipped goods or incompletely shipped goods are to be made within 14 days of delivery. Any claim made outside of 14 days will not be accepted.
The Buyer has another 14 days to return the goods once they’ve told Gemstone Treasures that they wish to return the goods.
The Buyer remains responsible for the return of the goods until the point of delivery. Gemstone Treasures will not be held responsible for loss or damage to goods whilst being returned.
Damaged Goods
Damaged goods must be packaged and returned to Gemstone Treasures by the Buyer. The Buyer’s details must be provided in a prominent place on or inside the package. Without this, the order from which the return is made will not be able to be matched.
Damaged goods must be received in adequately packaged materials in order for the goods to be proved faulty on receipt of the Buyer. Goods received inadequately packaged will be deemed to have been non-faulty upon sending.
The Buyer will be liable for the cost of remedying damage or missing parts to returned goods where such damage or missing parts has, in the opinion of the Seller, been caused by the goods being inadequately packaged by the Buyer.
Replacements and Refunds
Replacements, refunds and partial refunds will not be made until the faulty goods have been received and inspected by Gemstone Treasures. Any refunds and partial refunds will include the return postage costs, and postage costs will be refunded upon receipt and inspection of returned goods.
The Seller’s failure to insist upon strict following of any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.
Legal Liability
The contracts from the sales of goods by Gemstone Treasures shall be subject to and governed by English law.
Liability of Gemstone Treasures shall in no circumstance exceed the original value of the price charged for the goods. Gemstone Treasures cannot accept liability for injury or negative consequence of using the products it sells.
Acceptance of terms
If you place an order with Gemstone Treasures, you agree to be bound by our terms and conditions.
This does not affect your statutory rights as a customer.